Introducing STEALTH, the next evolution of BTS Pro. Shipping now. Use code ST1 to take 10% off
Close

Revolution

Troubleshooting

Why is my REVOLUTION not pairing?

Your REVOLUTION is not pairing with your device because you are most likely not in Pair Mode but rather in Power On Mode. You must make sure your REVOLUTION is powered on (the on switch needs to be in the down position). After the headphones are powered on, hold the MFC button down until both blue and red LED lights begin to flash (about 3 seconds). You are now in Pair Mode.

I am having connection issues, what do I do?

Connection issues are most often caused by the source device transmitting the music or voice audio. Certain devices, especially legacy smartphones, have Bluetooth radios that transmit less power and therefore can decrease the operating range of the REVOLUTION. Heavy protective cases also interfere with Bluetooth reception and are not recommended for optimal operation.

If you are experiencing connection issues, we recommend you take the following steps to reset your Bluetooth settings on-board your smart devices. Un-pairing your REVOLUTION and re-pairing it after restarting your smart device is always recommended as a first step.

For Android device, clearing your Bluetooth cache will often solve connection problems. To reset your Bluetooth cache, please take the following steps: On your Android device scroll to Settings > Apps > Scroll over to All > Choose Bluetooth Share and tap on Clear Cache. After the cache has been cleared, simply restart your smartphone.

For iOS devices, resetting network settings will often solve connection problems. To reset your Network Settings, please take the following steps: On your iOS device scroll to Settings > General > Reset > and tap Reset Network Settings. After the network settings have been reset, simply restart your smartphone and pair your REVOLUTION.

If you are still having connection issues, please contact our support team directly at [email protected] and we’ll take care of any issues you are experiencing.

My REVOLUTION is not powering on

There are a few reasons why your REVOLUTION might not be powering on. Before contacting our support team please ensure your REVOLUTION is plugged in and charging for at least 3 hours using the provided Micro-USB charging cable.

The red LED light will illuminate to indicate active charging. If the LED does not illuminate please try a different USB cable and/or USB outlet. Some USB outlets do not provide enough power to charge electronics and are for data transfer only.

If your REVOLUTION does not power on after being connected to a charger for 3 hours, please contact us directly at [email protected] and we'll take care of any issues you are experiencing.

How do I reset my REVOLUTION?

Sometimes, it might be necessary to reset your REVOLUTION to factory default settings if you are experiencing problems using the REVOLUTION with your PC or Smartphone. To reset your REVOLUTION please follow these steps:

  1. Make sure the REVOLUTION is powered off.
  2. Press and hold the +, - and MFC buttons at the same time for 20 seconds. Your REVOLUTION is now reset.

Still need more help?

Just ask. E-mail support is a click away.

Contact Us