Technical Support

BTS Pro

Technical Support

BTS Sport

Technical Support

Revolution

Initial setup and pairing

How do I pair my BTS with my iPhone or Android device (incl. tablets)?

Pairing the BTS Pro with your iOS or Android device for the very first time is simple. We’ve included a handy Quick Start Guide in the box and a more detailed step-by-step process is explained below. Please take the following steps to quickly pair up with your favorite device for the first time:

  1. Press and hold the Multifunction Button on the BTS Pro for around 4-seconds
  2. The BTS Pro will flash orange and green - you are now in Pair Mode
  3. On your device, browse to Settings > Bluetooth (Make sure Bluetooth is ON)
  4. The BTS Pro will appear in your “My Devices” list as “BTS Pro”
  5. Tap BTS Pro and you’re paired!

Note: If you do not see the BTS Pro in your “My Devices” list, toggle Bluetooth on/off to refresh the list.

How do I pair my BTS Pro with my Mac running OS X?

To pair the BTS with your Mac, please take the following steps:

  1. Press and hold the Multifunction Button on the BTS Pro for around 4-seconds
  2. The BTS Pro will flash orange and green - you are now in Pair Mode
  3. On your Mac, go to System Preferences > Bluetooth (Make sure Bluetooth is ON)
  4. The BTS Pro will appear in your “Devices” list as “BTS Pro”
  5. Select the BTS Pro with your mouse and click “Pair”
  6. You’re done!

How do I pair my BTS Pro with my Windows PC?

Note: Most Bluetooth-enabled Windows PC's are ready to use out of the box with Bluetooth audio devices. Your PC's Bluetooth hardware must support the A2DP Audio Standard in order to use the sound and microphone features of the BTS Pro. If your Windows PC is using the Generic Microsoft Bluetooth Enumerator driver (seen in Device Manager), you must install the latest Bluetooth Driver from your PC manufacturer. In some cases, a USB Bluetooth Audio Adapter supporting A2DP will be required for older, legacy system for music playback. Please see the next question for help.

If you’re using Windows XP, 7 or 8 please follow these instructions:

  1. Ensure your BTS Pro is powered off and your PC’s Bluetooth is turned on
  2. Press and hold the Multifunction Button on the BTS Pro for around 4-seconds
  3. The BTS Pro will flash orange and green - you are now in Pair Mode
  4. Right-click the Bluetooth Icon in the Windows system tray and click "Add a Device" Windows PC Add a Device
  5. The BTS Pro will appear in the list of Bluetooth devices
  6. Click the "BTS Pro" item in the window and then click Next1
  7. Once the BTS has been installed, Right-click the Volume control icon in the system tray and select "Playback Devices"
  8. Click the "Headphones" item in the list and then click "Set as Default" Windows PC Playback Device
  9. Click "OK" to close the window - you're now paired and ready to go!

If you’re using Windows 10 please follow these instructions:

  1. Ensure your BTS Pro is powered off and your PC’s Bluetooth is turned on
  2. Press and hold the Multifunction Button on the BTS Pro for around 4-seconds
  3. The BTS Pro will flash orange and green - you are now in Pair Mode
  4. In Action Center, select Connect > BTS Pro
  5. You’re paired!

1. If you receive an error during the installation process, you will need to download the official Bluetooth driver from your PC manufacturer's website, please see the next FAQ for more information.

Do I need a driver to use the BTS Pro with a Windows PC?

No, you don’t need a driver to use your BTS Pro with your PC. However, you might need to download and install the latest Bluetooth device drivers for your particular PC hardware to enable audio and voice (A2DP). Some manufacturers ship their PC with base Bluetooth enumerator drivers good for mice & keyboards and do not support audio playback. Additionally, some PCs do not ship with A2DP-enabled Bluetooth radios.

If you get stuck or need help, please send an email to our always-on support team at [email protected] and we’ll gladly help with finding and installing drivers for your equipment.

Troubleshooting

Why is my BTS Pro not pairing?

There are a few reasons why your BTS Pro might not be pairing:

  1. You might already be paired and are forcing a re-pair.
  2. Your smartphone, tablet or PC’s Bluetooth radio might be off (please turn it on).
  3. Your BTS Pro might be out of range with the device you are trying to pair.
  4. You might have an active Bluetooth connection to another headphone (disconnect it).

Once you pair with a device, you don’t need to pair with it again.

I am having connection issues, what do I do?

There are a few reasons why you might be experiencing connection issues or interference:

  1. You are out of range1
  2. You are using a thick, protective case with your smartphone that blocks and significantly degrades the Bluetooth radio signal2
  3. You have an older smartphone that uses an older Bluetooth standard
  4. You are running an operating system version with known Bluetooth issues - please make sure you are running the latest operating system provided by your device manufacturer.
  5. You need to reset your Bluetooth Cache (for Android users) or simply restart your device (for iPhone and iPad users).

1. The BTS Pro has undergone extensive testing to reach 100+ feet of range with the latest smartphones, tablets and PC’s - however, some older devices simply cannot support such a high-bandwidth Bluetooth connection due to their software, radio location and/or radio technology. Please contact us at [email protected] if you run into connection issues.

2. Thick, protective carrying cases have been shown to reduce Bluetooth radio signals by up to 70% in some cases. While we understand the need to protect your devices, please note that using such hard cases will significantly degrade the performance of your headphones and other Bluetooth devices.

My BTS Pro is not turning on - help!

There are few reasons why your BTS Pro might not be turning on:

  1. Your battery is drained, please charge your headphones.
  2. You are not using a compatible USB cable for charging and your headphones are not charging properly - please use only the provided 66 Audio USB Type-C cable for charging.
  3. Your headphones have entered a battery drain state - please plug your headphones into a USB wall outlet for at least 4-hours until the LED light illuminates green.

If your BTS Pro is still not turning on after attempting to charge and power-cycle the headphones, please contact us at [email protected] to open a case.

How do I know when my BTS Pro is fully charged?

When charging via USB, the orange LED will remain lit to indicate active charging. When the LED turns green, your BTS Pro is fully charged.

When using Spotify, my audio sounds distorted. How do I fix this?

Spotify uses a software based EQ system that adversely alters the frequency of your headphones. Please do not use the Spotify EQ system and keep it flat and default. To change he EQ of your headphones, use the hardware-based EQ available through the MotionControl app. Or simply enjoy the great sound of the BTS Pro as shipped.

General Questions

What devices are compatible with my BTS Pro?

Most Bluetooth® devices are fully-compatible with your new BTS Pro. Some devices have been shown to perform significantly better than others during extensive testing in our labs. This is mainly related to newer Bluetooth radios with optimized software. Please see our “Built for Wireless” section for more information.

Is my BTS Pro sweat-proof or water resistant?

Building on the legacy of the BTS Sport, your new BTS Pro is not only sweat-proof but IPX-rated for water resistance. SweatWirelessly® with the freedom to know your technology won’t suffer.

Note: Your BTS Pro is not waterproof, please do not submerge your headphones in water, use them in the shower, during swimming or in heavy rain. Doing so will void your warranty.

How can I improve the performance of my BTS Pro?

The BTS Pro has been meticulously engineered and tested to perform better than any sports headphone in the world today. But there are always a few steps you can take to maximize performance from your paired device:

  1. Ensure you are using the latest operating system (OS) version provided by your device manufacturer.
  2. Ensure you are not using heavy, thick protective cases during uses.
  3. Ensure you are not using your headphones in heavy-interference areas (such as near cell towers or on airplanes).
  4. Ensure your device is not low on memory and connected to other Bluetooth devices.
  5. Ensure that you restart your device when issues occur to clean the memory stack.
  6. Ensure you are within the operating range of the BTS Pro.
  7. Ensure your BTS Pro is at least 50% charged for maximum performance.

How do I mute the microphone on my BTS Pro when on a phone call?

To mute an active call on your BTS Pro, press and hold the Volume - button until you hear a short tone. Conversely, to un-mute the call, press and hold the Volume + button until you hear a short tone.

How do I end a call on my BTS Pro?

To end an active call on your BTS Pro, press and hold the Multifunction Button for around 2 seconds until you hear a short tone and the call is dropped.

How do I open the USB charging port?

Simply use your nail to open to the USB charging port using the small channel below the rubber gasket. It may take a few tries.

The rubber USB gasket is extra right for water proofing reasons and ensure IPX certification.

Is the BTS Pro compatible with the Peloton cycle?

As of 1/1/2017, Peloton's software and hardware do not support newer Bluetooth 4.2 audio devices. The Peloton system uses an older Bluetooth radio and software stack which leads to choppy audio. Should Peloton update their system, we will change our FAQ to reflect this.

Quick Start Guide

MotionControl

How to Pair your BTS Pro to your Device? How to Pair your BTS Pro to your Device?
How to Connect your BTS Pro to MotionControl? How to Connect your BTS Pro to MotionControl?
How to use MotionControl TrueEQ? How to use MotionControl TrueEQ?
How to use MotionControl Last Location? How to use MotionControl Last Location?
How to Update BTS Pro Firmware via MotionControl? How to Update BTS Pro Firmware via MotionControl?

How do I download and install the MotionControl app for iOS?

To download the MotionControl app for iOS please launch the App Store and search for “MotionControl” or simply click the button below.

Available on the App Store

How do I download and install the MotionControl app for Apple Watch OS?

Once you have downloaded and installed the MotionControl app on your iOS device, please do the following to install the Apple Watch companion app:

  1. Open the Apple Watch app on your iPhone and tap the My Watch tab.
  2. Scroll to the app that you want to sync (MotionContol), then tap it.
  3. Turn on Show App on Apple Watch.

How do I connect my BTS Pro to the MotionControl app?

Your BTS Pro must be paired to your iPhone or iPad before you can connect the headphones to MotionControl. If are you connected, simply tap the “connect” button on the MotionControl dashboard to connect the BTS Pro.

If you haven’t connected your BTS Pro to your iPhone or iPad, please pair your headphones using the steps outlined above in Initial Pairing and Setup.

How do I use the real-time EQ feature in MotionControl?

Real-time EQ is a unique and innovative feature built directly into the BTS Pro and enabled by the MotionControl app. Audio is adjusted in real-time based on your custom adjustable frequency pattern or by selecting one of our studio-refined presets. Once you have made your EQ adjustments, the settings are stored directly on your headphones - you do not need to open the MotionControl app to enjoy your custom profile1.

1. You must have audio playing in order to adjust the real-time EQ in MotionControl

I've setup my custom EQ, do I need the app to hear it each time I listen to music?

No, once you adjust and set your EQ, the magic happens in real-time. MotionControl communicates with your BTS Pro during music playback and burns the EQ settings directly into device memory. Set it and forget!

Note: If you'd like to change your EQ settings, simply open the MotionControl app again to adjust them.

Why is MotionControl not connecting to my BTS Pro?

There is a known iOS system bug that prevents MotionControl from automatically re-connecting to your BTS Pro on some iOS devices after you have disconnected and then re-connected your headphones. This issue has been fixed in recent iOS updates and recent BTS Pro Firmware updates.

To fix this issue, simply restart the MotionControl app by double-tapping the home screen and swiping the app up to manually close it. Then, launch MotionControl and your headphones will connect!

If this fails, make sure your headphones are connected to your iOS device and press the "+" (volume plus) key on the headphones for 3-5 seconds. MotionControl will then prompt you to Pair.

If you're using MotionControl for Android, you might need to update your firmware using our Windows Updater App (see below for instructions).

Download Firmware Updater

Download for Windows

I’ve downloaded MotionControl for Android, why isn’t my BTS Pro connecting?

You may need to update your BTS Pro's firmware. Please do the following on a computer:

  1. Download the above file.
  2. Double-click the downloaded file. (If you get a popup security notification, click “Run.”)
  3. Follow the on-screen instructions to update your BTS Pro to the latest firmware.

You’re good to go! If you have any issues, our support team can help you out.

Initial setup and pairing

How do I pair my BTS with my iPhone or Android device (incl. tablets)?

Pairing the BTS with your iOS or Android device for the very first time is simple. Please take the following steps to quickly pair up with your favorite device:

  1. Ensure your BTS is powered off
  2. Press and hold the MFC button for 8-seconds until both blue and red LEDs begin to flash alternately
  3. You're now in Pair Mode
  4. On your device, browse to Settings > Bluetooth
  5. The BTS will appear in your device list as "66 BT Sport"
  6. Tap and pair!

Note: You only need to pair your BTS initially. Every time you turn on the headphones after your initial pair, the BTS will automatically connect to your paired device.

How do I pair my BTS with my Mac?

To pair the BTS with your Mac, please take the following steps:

  1. Ensure your BTS is powered off
  2. Press and hold the MFC button for 8-seconds until both blue and red LEDs begin to flash alternately
  3. You're now in Pair Mode
  4. On your Mac, go to System Preferences > Bluetooth
  5. The BTS will appear in your device list as "66 BT Sport"
  6. Click the "Pair" button
  7. Pairing is complete!

Note: You only need to pair your BTS initially. Every time you turn on the headphones after your initial pair, the BTS will automatically connect to your paired device.

How do I pair my BTS with my Windows PC?

Note: Most Bluetooth-enabled Windows PC's are ready to use out of the box with Bluetooth Audio devices. Your PC's Bluetooth hardware must support the A2DP Audio Standard in order to use the sound and microphone features of the BTS. If your Windows PC is using the Generic Microsoft Bluetooth Enumerator Driver, you must install the Bluetooth Driver from your PC manufacturer. Please see the next question for help.

  1. Ensure your BTS is powered off
  2. Press and hold the MFC button for 8-seconds until both blue and red LEDs begin to flash alternately
  3. Right-click the Bluetooth Icon in the Windows system tray and click "Add a Device" Windows PC Add a Device
  4. The BTS will appear in the list of Bluetooth devices
  5. Click the "66 BT Sport" item in the window and then click Next
  6. Windows will now install the device (if you receive an error during this process, you will need to download the Bluetooth driver from your PC manufacturer's website, please see the next FAQ for more information).
  7. Once the BTS has been installed, Right-click the Volume control icon in the system tray and select "Playback Devices" Windows PC Playback Device
  8. Click the "Headphones" item in the list and then click "Set as Default"
  9. Click "OK" to close the window - you're now paired and ready to go!

Note: Please be sure to set the BTS as the Default device to ensure audio playback and the on-board microphone work without interruptions.

Do I need a driver to use the BTS with my Windows 7/8 PC?

No, you do not need any BTS-specific drivers to use your headphone with your PC. However, you might need to download and install the latest Bluetooth drivers for your particular PC.

You can find the latest drivers by visiting the Support & Driver Downloads section of your PC manufacturer's website. Simply enter the make and model of your PC and download the appropriate driver.

If you run into any trouble, we're always a quick email away to help you through the process at [email protected]

My device requires a passcode, what is it?

If your device prompts you for a passcode, please enter 0000 to pair.

Troubleshooting

Why is my BTS not pairing?

Your BTS is not pairing with your device because you are most likely not in Pair Mode but rather in Power On Mode. You must turn off your BTS first by holding down the MFC button for 3-5 seconds until you see ONLY the flashing red LED light. Your BTS is now off.

After the headphones are powered off, hold the MFC button down until both blue and red LED lights begin to flash (about 8 seconds). You are now in Pair Mode.

I am having connection issues, what do I do?

Connection issues are most often caused by the source device transmitting the music or voice audio. Certain devices, especially legacy smartphones, have Bluetooth radios that transmit less power and therefore can decrease the operating range of the BTS. Heavy protective cases also interfere with Bluetooth reception and are not recommended for optimal operation.

If you are experiencing connection issues, we recommend you take the following steps to reset your Bluetooth settings on-board your smart devices. Un-pairing your BTS and re-pairing it after restarting your smart device is always recommended as a first step.

For Android device, clearing your Bluetooth cache will often solve connection problems. To reset your Bluetooth cache, please take the following steps: On your Android device scroll to Settings > Apps > Scroll over to All > Choose Bluetooth Share and tap on Clear Cache. After the cache has been cleared, simply restart your smartphone.

For iOS devices, resetting network settings will often solve connection problems. To reset your Network Settings, please take the following steps: On your iOS device scroll to Settings > General > Reset > and tap Reset Network Settings. After the network settings have been reset, simply restart your smartphone and pair your BTS.

If you are still having connection issues, please contact our support team directly at [email protected] and we’ll take care of any issues you are experiencing.

My BTS is not powering on

There are a few reasons why your BTS might not be powering on. Before contacting our support team please ensure your BTS is plugged in and charging for at least 3 hours using the provided Micro-USB charging cable.

The red LED light will illuminate to indicate active charging. If the LED does not illuminate please try a different USB cable and/or USB outlet. Some USB outlets do not provide enough power to charge electronics and are for data transfer only.

If your BTS does not power on after being connected to a charger for 3 hours, please contact us directly at [email protected] and we'll take care of any issues you are experiencing.

I am getting a beep but my battery is full, what’s going on?

If you are paired with two devices simultaneously using Multipoint Technology and go out of range of one device, your BTS will intermittently beep to notify you that you are out of range. In order to prevent this, simply un-pair from the device you’re not using at the time (often your second device in Multipoint operation).

How do I reset my BTS?

Sometimes, it might be necessary to reset your BTS to factory default settings if you are experiencing problems using the BTS with your PC or Smartphone. To reset your BTS please follow these steps:

  1. Make sure the BTS is powered off.
  2. Press and hold the +, - and MFC buttons at the same time for 20 seconds. Your BTS is now reset.

(On some older versions of the BTS, a blue LED will flash twice confirming the reset. Newer models do not flash when the reset has occurred.)

General Questions

What devices are compatible with my BTS?

Your BTS is compatible with most Bluetooth®-enabled devices* including iPhone, iPad, iPod Touch, Apple Watch, Android smartphones and tablets, and most Mac or PC computers. For phone calls & video chats, your BTS features a built-in omnidirectional microphone with patented Clear Voice Capture (CVC) and echo-cancellation technology.

* A2DP, advanced audio distribution profile, required

Is my BTS sweat-proof?

Your BTS is sweat-proof, meaning it will withstand normal moisture during the active lifestyle. It is not, however, waterproof. Getting your BTS wet (i.e. spilling liquid on it, running with the BTS in the rain, etc.) will likely damage the battery and short the circuit. We are happy to assist with any warranty claims under normal operation if you are experiencing issues with your BTS.

How can I improve the performance of my BTS?

There are a few simple steps you can take to improve the wireless performance of your BTS.

  • It is recommended that you do not use thick protective cases with your smartphone when using a Bluetooth wireless product as these cases often significantly degrade the performance and range of the Bluetooth radio signal.
  • It is recommended that you charge your BTS regularly to avoid signal interruptions and low-battery alert tones.
  • It is recommended that you do not exceed the advertised range of the BTS to avoid signal interruptions.
  • It is recommended that your smart device be updated to the latest operation system version provided by your smart device manufacturer. Often times, Bluetooth issues are addressed and corrected in these software updates.
  • It is recommended to restart your smart device and apps when experiencing issues with your BTS and other Bluetooth audio products.

What is the optimal wireless range of my BTS?

The optimal wireless operating range of the BTS is around 25-35 feet.

You must be clear of any obstructions such as walls and heavy doors.

Please make sure your battery is not low (indicated via the in-phone icon or an audible alert tone) to ensure optimal wireless range. A low battery can affect wireless performance.

Note: Some older smartphones have significantly lower power Bluetooth radios and can impede wireless performance of the headphone. This is not an issue with the BTS itself, rather an issue with legacy hardware. Please contact us at [email protected] if you’re experiencing any connectivity and range issues.

How long does the battery take to charge from empty?

The average charge time from empty is around 2-2.5 hours using a standard 110v USB powered adapter.

How do I use Bluetooth Multipoint?

Bluetooth Multipoint is a new feature that enables you to connect your BTS with up to two (2) devices at the same time. You can enjoy music on your iPhone while taking voice calls from your PC. The BTS will automatically detect and route the phone call from your PC. Your music will automatically resume once the voice call is completed.

Please see detail Multipoint Pairing instructions in our full User Guide.

Where can I see the battery level of my BTS?

The BTS features a real-time battery indicator available in the status bar on iOS devices.

iPhone Battery Meter

Alternatively, the red LED on the headphone will flash when the battery is low and you will hear an audible tone every few seconds alerting you to a low battery.

Note: The status bar battery meter is supported on iOS devices only including iPhone and iPad running iOS 7 or later.

How do I use the BTS with my Apple Watch?

There are two ways to use your BTS with your Apple Watch.

If you’d like to listen to music from your iPhone with your Apple Watch, you simply need to be paired with your iPhone. There is no need to pair with the watch itself. In this case, the Apple Watch does not stream music to your BTS directly. It is being used as a remote control for the music being streamed from your iPhone and cannot function without an iPhone nearby. Simply pair the BTS with your iPhone and control music from the watch.

If you’d like to listen to music on your Apple Watch, without your iPhone, you need to sync music directly to your Apple Watch. Once you’ve synced music to your Apple Watch, you can pair your BTS to your Watch and listen to music without your iPhone. You will not be able to access music stored on your iPhone only or iPhone apps that require data/wifi. (You will effectively be using your Apple Watch like an iPod.)

How do I mute my microphone while on a phone call?

To mute your microphone while on a phone call, press and hold the Volume - button for 2 seconds until you hear an short tone. You will hear an intermittent tone while the call is muted. Pressing the Volume - button again for 2 seconds will un-mute your call.

Initial setup and pairing

How do I pair my REVOLUTION with my iPhone or Android device (incl. tablets)?

Pairing the REVOLUTION with your iOS or Android device for the very first time is simple. Please take the following steps to quickly pair up with your favorite device:

  1. Ensure your REVOLUTION is powered on (make sure the on switch is in the down position)
  2. Press and hold the Pair button for 3-seconds until both blue and red LEDs begin to flash alternately
  3. You're now in Pair Mode
  4. On your device, browse to Settings > Bluetooth
  5. The REVOLUTION will appear in your device list as "66 REVOLUTION"
  6. Tap and pair!

Note: You only need to pair your REVOLUTION initially. Every time you turn on the headphones after your initial pair, the REVOLUTION will automatically connect to your paired device.

How do I pair my REVOLUTION with my Mac?

To pair the REVOLUTION with your Mac, please take the following steps:

  1. Ensure your REVOLUTION is powered on (make sure the on switch is in the down position)
  2. Press and hold the MFC button for 3-seconds until both blue and red LEDs begin to flash alternately
  3. You're now in Pair Mode
  4. On your Mac, go to System Preferences > Bluetooth
  5. The REVOLUTION will appear in your device list as "66 REVOLUTION"
  6. Click the "Pair" button
  7. Pairing is complete!

Note: You only need to pair your REVOLUTION initially. Every time you turn on the headphones after your initial pair, the REVOLUTION will automatically connect to your paired device.

How do I pair my REVOLUTION with my Windows PC?

Note: Most Bluetooth-enabled Windows PC's are ready to use out of the box with Bluetooth Audio devices. Your PC's Bluetooth hardware must support the A2DP Audio Standard in order to use the sound and microphone features of the REVOLUTION. If your Windows PC is using the Generic Microsoft Bluetooth Enumerator Driver, you must install the Bluetooth Driver from your PC manufacturer. Please see the next question for help.

  1. Ensure your REVOLUTION is powered on (make sure the on switch is in the down position)
  2. Press and hold the MFC button for 3-seconds until both blue and red LEDs begin to flash alternately
  3. Right-click the Bluetooth Icon in the Windows system tray and click "Add a Device" Windows PC Add a Device
  4. The REVOLUTION will appear in the list of Bluetooth devices
  5. Click the "66 REVOLUTION" item in the window and then click Next
  6. Windows will now install the device (if you receive an error during this process, you will need to download the Bluetooth driver from your PC manufacturer's website, please see the next FAQ for more information).
  7. Once the REVOLUTION has been installed, Right-click the Volume control icon in the system tray and select "Playback Devices" Windows PC Playback Device
  8. Click the "Headphones" item in the list and then click "Set as Default"
  9. Click "OK" to close the window - you're now paired and ready to go!

Note: Please be sure to set the REVOLUTION as the Default device to ensure audio playback and the on-board microphone work without interruptions.

Do I need a driver to use the REVOLUTION with my Windows 7/8 PC?

No, you do not need any REVOLUTION-specific drivers to use your headphone with your PC. However, you might need to download and install the latest Bluetooth drivers for your particular PC.

You can find the latest drivers by visiting the Support & Driver Downloads section of your PC manufacturer's website. Simply enter the make and model of your PC and download the appropriate driver.

If you run into any trouble, we're always a quick email away to help you through the process at [email protected]

Do I need to have my REVOLUTION in the “on” position to listen to music via the audio cable?

You will still be able to listen to music with your REVOLUTION if the battery is dead via the included audio cable. However, the ANC (active noise cancellation) will not be on if the REVOLUTION is not on.

My device requires a passcode, what is it?

If your device prompts you for a passcode, please enter 0000 to pair.

Troubleshooting

Why is my REVOLUTION not pairing?

Your REVOLUTION is not pairing with your device because you are most likely not in Pair Mode but rather in Power On Mode. You must make sure your REVOLUTION is powered on (the on switch needs to be in the down position). After the headphones are powered on, hold the MFC button down until both blue and red LED lights begin to flash (about 3 seconds). You are now in Pair Mode.

I am having connection issues, what do I do?

Connection issues are most often caused by the source device transmitting the music or voice audio. Certain devices, especially legacy smartphones, have Bluetooth radios that transmit less power and therefore can decrease the operating range of the REVOLUTION. Heavy protective cases also interfere with Bluetooth reception and are not recommended for optimal operation.

If you are experiencing connection issues, we recommend you take the following steps to reset your Bluetooth settings on-board your smart devices. Un-pairing your REVOLUTION and re-pairing it after restarting your smart device is always recommended as a first step.

For Android device, clearing your Bluetooth cache will often solve connection problems. To reset your Bluetooth cache, please take the following steps: On your Android device scroll to Settings > Apps > Scroll over to All > Choose Bluetooth Share and tap on Clear Cache. After the cache has been cleared, simply restart your smartphone.

For iOS devices, resetting network settings will often solve connection problems. To reset your Network Settings, please take the following steps: On your iOS device scroll to Settings > General > Reset > and tap Reset Network Settings. After the network settings have been reset, simply restart your smartphone and pair your REVOLUTION.

If you are still having connection issues, please contact our support team directly at [email protected] and we’ll take care of any issues you are experiencing.

My REVOLUTION is not powering on

There are a few reasons why your REVOLUTION might not be powering on. Before contacting our support team please ensure your REVOLUTION is plugged in and charging for at least 3 hours using the provided Micro-USB charging cable.

The red LED light will illuminate to indicate active charging. If the LED does not illuminate please try a different USB cable and/or USB outlet. Some USB outlets do not provide enough power to charge electronics and are for data transfer only.

If your REVOLUTION does not power on after being connected to a charger for 3 hours, please contact us directly at [email protected] and we'll take care of any issues you are experiencing.

How do I reset my REVOLUTION?

Sometimes, it might be necessary to reset your REVOLUTION to factory default settings if you are experiencing problems using the REVOLUTION with your PC or Smartphone. To reset your REVOLUTION please follow these steps:

  1. Make sure the REVOLUTION is powered off.
  2. Press and hold the +, - and MFC buttons at the same time for 20 seconds. Your REVOLUTION is now reset.

General Questions

What devices are compatible with my REVOLUTION?

Your REVOLUTION is compatible with most Bluetooth®-enabled devices* including iPhone, iPad, iPod Touch, Apple Watch, Android smartphones and tablets, and most Mac or PC computers. For phone calls & video chats, your REVOLUTION features a built-in omnidirectional microphone with patented Clear Voice Capture (CVC) and echo-cancellation technology.

* A2DP, advanced audio distribution profile, required

Is my REVOLUTION sweat-proof?

Your REVOLUTION has sweat-proof ear pads, meaning they will withstand normal moisture during the active lifestyle. It is not, however, waterproof. Getting your REVOLUTION wet (i.e. spilling liquid on it, running with the REVOLUTION in the rain, etc.) will likely damage the battery and short the circuit. We are happy to assist with any warranty claims under normal operation if you are experiencing issues with your REVOLUTION.

How can I improve the performance of my REVOLUTION?

There are a few simple steps you can take to improve the wireless performance of your REVOLUTION.

  • It is recommended that you do not use thick protective cases with your smartphone when using a Bluetooth wireless product as these cases often significantly degrade the performance and range of the Bluetooth radio signal.
  • It is recommended that you charge your REVOLUTION regularly to avoid signal interruptions and low-battery alert tones.
  • It is recommended that you do not exceed the advertised range of the REVOLUTION to avoid signal interruptions.
  • It is recommended that your smart device be updated to the latest operation system version provided by your smart device manufacturer. Often times, Bluetooth issues are addressed and corrected in these software updates.
  • It is recommended to restart your smart device and apps when experiencing issues with your REVOLUTION and other Bluetooth audio products.

What is the optimal wireless range of my REVOLUTION?

The optimal wireless operating range of the REVOLUTION is up to 65+ feet.

You must be clear of any obstructions such as walls and heavy doors.

Please make sure your battery is not low (indicated via the in-phone icon or an audible alert tone) to ensure optimal wireless range. A low battery can affect wireless performance.

Note: Some older smartphones have significantly lower power Bluetooth radios and can impede wireless performance of the headphone. This is not an issue with the REVOLUTION itself, rather an issue with legacy hardware. Please contact us at [email protected] if you’re experiencing any connectivity and range issues.

How long does the battery take to charge from empty?

The average charge time from empty is around 2-2.5 hours using a standard 110v USB powered adapter.

Where can I see the battery level of my REVOLUTION?

The REVOLUTION features a real-time battery indicator available in the status bar on iOS devices.

Alternatively, the red LED on the headphone will flash when the battery is low and you will hear an audible tone every few seconds alerting you to a low battery.

Note: The status bar battery meter is supported on iOS devices only including iPhone and iPad running iOS 7 or later.

How do I use the REVOLUTION with my Apple Watch?

There are two ways to use your REVOLUTION with your Apple Watch.

If you’d like to listen to music from your iPhone with your Apple Watch, you simply need to be paired with your iPhone. There is no need to pair with the watch itself. In this case, the Apple Watch does not stream music to your REVOLUTION directly. It is being used as a remote control for the music being streamed from your iPhone and cannot function without an iPhone nearby. Simply pair the REVOLUTION with your iPhone and control music from the watch.

If you’d like to listen to music on your Apple Watch, without your iPhone, you need to sync music directly to your Apple Watch. Once you’ve synced music to your Apple Watch, you can pair your REVOLUTION to your Watch and listen to music without your iPhone. You will not be able to access music stored on your iPhone only or iPhone apps that require data/wifi. (You will effectively be using your Apple Watch like an iPod.)

How do I mute my microphone while on a phone call?

To mute your microphone while on a phone call, press and hold the Volume - button for 2 seconds until you hear a short tone. You will hear an intermittent tone while the call is muted. Pressing the Volume - button again for 2 seconds will un-mute your call.

Still having trouble?

We’re here to help, email us below!

Thank you for sending in a support request.

We'll get back to you within a few hours!

[email protected]
66 AUDIO, LLC
5835 Washington Blvd.
Suite A
Culver City, CA 90232